Terms of Use for the Chat with Saga

1. About Saga – Our Digital Assistant

Saga is our digital assistant that uses artificial intelligence (AI) to answer questions in the chat. She can help you with, for example, product-specific questions, general information, and guidance about our assortment and services.

Saga’s responses are generated automatically using AI. This means that the responses may not always be accurate, complete, or up to date. The information should therefore be considered for guidance only.

2. Personal Data and Privacy

We ask that, whenever possible, you do not share any personal data in the chat. The chat is primarily intended for general and product-specific questions.

Saga does not have access to personal account information, such as details about your account, your orders, or your membership. For matters of that kind, please contact our customer service team directly instead.

Example:

If you have questions about a specific order, refund, or your membership, please contact customer service instead of writing in the chat.

More information about how we process personal data and the rights you have as an individual can be found in our Privacy Policy .

3. Responsibility and Availability

We cannot guarantee that the information generated by Saga is always accurate, complete, or current. You are responsible for reviewing and assessing the information yourself before acting on it.

We also cannot guarantee that Saga will always be available or that the chat will function without interruption.

4. Changes to These Terms

We reserve the right to update and amend these Terms of Use. The latest version will always be available through the chat and on our website.

5. Questions and Contact

If you have questions about the chat, Saga, or need help with a personal matter, you are always welcome to contact our customer service team.

Last updated: March 13, 2026