FAQ

We've gathered common questions and answers to help you quickly find what you need.

Order online Refunds Delivery Payments Privacy policy Wallpaper

Order online

Refunds

We at Newbie hope that you are satisfied with your order. However, if you have a change of heart, we offer a 30-day return policy from the date your order is received, unless stated otherwise. Sale items can be returned within 14 days. For returns outside Europe, we do not provide shipping services. If you wish to make a return, please contact our Customer Care, and we will try to find a suitable solution for you. To return any unwanted items purchased within Europe, please follow these steps:

For Europe

Ensure that the items have their original labels intact, are unused, unwashed, and in their original condition. The seal on swimwear and underwear must remain intact for a return to be accepted.
All goods returned must be packed in a bag or box. If possible, please use the original packaging or recycle where appropriate.
As a customer, you are responsible for the return shipping costs when sending the item back to us. Please use the prepaid label; the shipping costs will be deducted from the refund amount. If you cancel your purchase, we will refund the amount paid for your returned items.
Please enclose the completed return form when returning any items.
The prepaid return label must cover the original address label to avoid confusion.
IMPORTANT for Swiss customers: All Swiss customers need to include a proforma invoice with their return. Please contact our Customer Care, and they will assist you in creating a proforma invoice, which will then be sent to your email. Please print three copies of the proforma invoice, as this is a requirement, and include them with your package(s).
Arrange a pick-up or take your package to the nearest drop-off location.
Please retain your receipt for the return from your drop-off location.

If you exercise your right of withdrawal, Newbie will refund the amount you paid for the item, including delivery costs (excluding any additional delivery costs resulting from you choosing a delivery method other than our least expensive standard delivery). The refund will be processed using the same payment method you used for your purchase, unless otherwise agreed or if there are any issues with processing the refund. You are responsible for the return shipping cost. If you return only part of your order, the delivery cost will not be refunded.

We process returns quickly and will notify you by email once the process is complete. When we issue refunds, it typically takes 3–5 business days to appear in your original payment method. Please note that the total return process may take up to 14 working days from the date you drop off your parcel at the local parcel shop. Our warehouse in Sweden may impact delivery and return times. If you haven't heard from us within 14 days after the return tracking shows “delivered,” please contact us here.

Delivery

Our goal is to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it on the following business day. It will then be picked, packed, and dispatched. Your parcel should arrive within 5-7 business days from the date of your order. Please note that for some delivery destinations, such as Slovakia and Croatia, it may take up to 10 days. During peak seasons, delivery times may be slightly longer. Once your order is on its way, you will receive a shipping confirmation email with an attached tracking link.

We offer free shipping for all orders over €85 within Europe, excluding Japan and Cyprus.

Shipping costs vary depending on the shipping country:

€9: Austria, Belgium, Croatia, Czech Republic, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia and Slovenia.
€12: Switzerland.
€31: Cyprus.
€19: Rest of the world (Japan).

For all orders shipped to countries within Europe, VAT is included in the prices and will be charged at checkout. Items in your order designated for shipment to countries outside Europe may be subject to taxes, customs duties, and fees levied by the destination country (Import Fees).

Newbie.com offer delivery to: Austria, Belgium, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia and Switzerland.

*Please note that we currently cannot ship to the following postcodes in Italy:

00120 (Vaticano)
22061 (Campione D'Italia)
23041 (Livigno-Trepalle)
47890-47899 (San Marino)

Newbie was established in Gothenburg, Sweden in 2010 as a member of the Kappahl Group. Therefore, if you live in Sweden, Norway, Finland, or Poland, you can have your Newbie products sent to you via Kappahl.

For deliveries to Sweden, visit the Swedish Newbie site here.
For deliveries to Norway, visit the Norwegian Newbie site here.
For deliveries to Poland, visit the Polish Newbie site here.
For deliveries to Finland, visit the Finnish Newbie site here.
For deliveries to Denmark, visit the Swedish store that ship to denmark here.

Newbie also has a UK site and stores in London, England. If you would like your Newbie products delivered to the UK, you can visit our UK site, Newbiestore.com.

Depending on the delivery country, we offer two different delivery methods at checkout: DHL or UPS.

For all European countries (excluding Cyprus and Switzerland), we ship with DHL and its local delivery partners. You can view the local partner we work with for your country here. You can also find your nearest local pickup point here.

For DHL Standard delivery, options vary between "Home Delivery" and "Pickup Point," depending on the delivery country.

The not-at-home process varies between delivery countries. Please contact your local distribution partner for more information.

This case is only applicable to countries where our distribution partner offers home delivery, and the process of handling situations where the recipient is not at home may vary between delivery countries:

Austria: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the mailbox, the carrier will leave your parcel with your neighbor or at a service point. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot and held there for 10 calendar days. There will then be a second delivery attempt. If the second attempt fails, the parcel will be sent back to Newbie.

Belgium: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point or parcel locker and leave you a note informing you of where you can collect your parcel. If the parcel is not picked up within 14 days, it will be sent back to the sender.

Croatia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 14 days, it will be sent back to the sender. Please note that a storage fee will be applied after 2 days.

Czechia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender. If a service point is not available in the delivery area, a second delivery attempt will be made.

France: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the mailbox, the carrier will leave your parcel with your neighbor or at a service point. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot. If the parcel is not picked up within 10 calendar days, it will be sent back to the sender.

Greece: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If not applicable, your parcel will be sent to the nearest service point/locker. If the parcel is not picked up within 7 days, it will be sent back to the sender. A second delivery to the door needs to be requested by you.

Hungary: If you are not at home when our courier attempts delivery, the courier will make a second delivery attempt. If the second delivery attempt fails, your parcel will be sent to your nearest service point. If the parcel is not picked up within 5 days, it will be sent back to the sender. If you are a registered DHL customer, the carrier will leave your parcel with your neighbor.

Ireland: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender.

Italy: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If that is not applicable, your parcel will be sent to your nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender.

Luxembourg: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the letterbox, the carrier will leave your parcel with your neighbor or at a service point and leave you a note informing you where you can collect your parcel. If delivery to a neighbor or service point isn't applicable, your parcel will be sent back to the carrier depot and held there for 15 calendar days. Afterward, the parcel will be sent back to Newbie. If the parcel is sent to a locker, it will be held there for 7 calendar days before being sent back to Newbie. If the parcel is sent to a post office, it will be held there for 8 calendar days.

Netherlands: If you are not at home when our courier attempts delivery and the parcel doesn't fit through the letterbox, the carrier will leave your parcel with your nearest neighbor or at a next-day service point. Your parcel will be held at the service point for 7 calendar days and then sent back to Newbie.

Romania: If you are not at home when our courier attempts delivery, the courier will make a second delivery attempt. If the second delivery attempt fails, your parcel will be sent to your nearest service point. Your parcel will be held at the service point for 7 calendar days and then sent back to Newbie.

Slovakia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel at the nearest service point. If the parcel is not picked up within 7 days, it will be sent back to the sender. If a service point is not available in the delivery area, a second delivery attempt will occur. If the parcel is sent to a locker, it will be held there for 48 hours before being sent back to the customer.

Slovenia: If you are not at home when our courier attempts delivery, the carrier will leave your parcel with your neighbor. If that is not applicable, your parcel will be sent to your nearest service point (or safe place if agreed in advance). If the parcel is not picked up within 15 days, it will be sent back to the sender. If the parcel is sent to a locker, it will be held there for 3 days before being sent back to Newbie.

Portugal: If you are not at home when our courier attempts delivery the carrier will leave your parcel with your arbitrary neighbor. If not applicable your parcel will be sent to the nearest service point/locker. If the parcel is not picked up within 10 working days, it will be sent back to the sender.

Switzerland: If a package cannot be delivered or if it is not picked up at a delivery point, it is returned to Newbie.

Goods are subject to availability. There may be a delay between when an order is placed and when it is accepted, which can change the stock position of items. If an item in your order is missing, please check your emails to see if we have notified you. If you can't find any information from us, please reach out within 5 days from the day you received your order.

If an item you ordered is out of stock, we will send you an email to inform you. In this case, no payment will be taken for those goods. The delivery note will indicate which items are included in your order. Please check the delivery notes for each part of your order to ensure you are not missing anything. If something is missing and you have questions, please contact us as soon as possible, or within 5 days of receiving your order.

Items in your order designated for shipment to countries outside of Europe may be subject to taxes, customs duties, and fees levied by the destination country (Import Fees). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. A separate invoice will be sent to you from our distribution partner.

The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at checkout. If the import fees are not paid by the recipient, the merchandise will be returned to Newbie, and the customer will not be refunded any shipping charges.

Payments

Privacy policy

We place great importance on handling your personal data with utmost respect. We take reasonable precautions and adhere to industry best practices to ensure that your personal data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our information systems and software programs are configured to use personal and identification data only when necessary to fulfill specific processing purposes.

Our Privacy Policy provides a detailed explanation of how we collect and use your personal information. It also outlines your rights and provides guidance on how you can exercise them. If you have any questions regarding our Privacy Policy, please feel free to contact us. Our Privacy Policy explains how we collect and use your personal information. It also outlines your rights and how you can exercise them.

It is important that you read and understand the Privacy Policy and feel secure in how we handle your personal data. You are always welcome to contact us with any questions. By visiting our website, you accept and consent to the practices described in this policy.

Wallpaper

Newbie wallpapers are designed with "EasyUp" making it simple for even beginners to put them up with ease. With EasyUp wallpaper, you apply the adhesive directly to the wall rather than the back of the wallpaper itself. This method reduces mess and makes it easier to handle the wallpaper strips. The paste-the-wall technique reduces the risk of adhesive getting on the face of the wallpaper or dripping onto the floor, simplifying the installation process and making it less messy."EasyUp" is a patented trademark from Boråstapeter that has certain characteristics: They are always mounted edge to edge, the wallpaper is always rolled in the same direction as you mount it, you always apply the adhesive on the wall, and it does not let through dark colors from the underlying surface.

Measure the Wall(s): Measure the height and width of the wall or walls you plan to wallpaper. Measure both the full height and width, even if the wallpaper has a pattern repeat, as you'll need to account for this.
Calculate the Total Wallpaper Area: To find the total area to be covered, multiply the height by the width. For example, if your wall is 2.5 meters (250 cm) in height and 4 meters (400 cm) in width, the total area is 10 square meters (250 cm x 400 cm).
Account for Pattern Repeat: If your wallpaper has a pattern with a repeat, you'll need to take this into consideration. For instance, if the pattern repeat is 30 centimeters, you must add this to the width before calculating the total area. In the example above, if the pattern repeat is 30 cm, you'd have to measure as if the width is 430 cm (400 cm + 30 cm) and recalculate the total area.
Consider the Number of Strips per Roll: Check the label on the wallpaper rolls to see how many strips (also called drops or lengths) each roll can cover.
Divide the Total Area by the Coverage of Each Roll: If one roll covers 3 strips, and your total area is 10 square meters, you'll need at least 4 rolls (10 square meters ÷ 3 strips per roll = 3.33 rolls, round up to 4 rolls).
Add Extra for Allowance: It's a good idea to purchase an extra roll or two for contingency. An additional roll is typically recommended. You can also use the wallpaper calculator on Boråstapeters site here to calculate how many rolls you need.

FAQ