Contact us

Our Customer Care team is available to help you with all types of questions. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. For questions about online delivery during peak season, please see updated information on our Delivery Policy. We will answer all inquiries in English.

Customer Care is available:

Monday - Friday: 08.30 - 16.30 CET

customercare@newbie.com

Would you like to talk over the phone?

Our phone line is closed from 15 June to 17 August. Please contact us by email during this period.

Customer Care is closed on the following days:

2026:

• 1 January

• 6 January

• 3 April

• 6 April

• 1 May

• 14 May

• 19 June

• 24 December

• 25 December

• 26 December

• 31 December

2027:

• 1 January

Company details:

VAT number: SE556060415801 / VAT number: CHE-235.301.762

A part of Kappahl group

Kappahl Sweden AB

Idrottsvägen 14

431 62 Mölndal, Sweden

Org. nr: 556060-4158